Exchange/Refund Policy

SALE ITEMS
No Exchange/Return/Refund on Sale Items
Sale Items are defined by price markdown during sales period.

Due to hygiene reasons, returns and exchanges will not be accepted for all panties sold online. For other merchandise purchased online , we will allow exchanges within 7 days at our stores. Stock exchange is subject to store availability, internal stock transfer is not allowed. We are, however, unable to accept merchandise where the sewn-in garment tag has been cut or removed or the price tag has been removed. Returned merchandise must be in its original state, deemed to be unworn with tags attached, or be defective to be accepted for a refund. We urge you to refer to Sorella size chart to determine your best-fit size before making your purchases.

DAMAGED or FAULTY PRODUCT

We do our utmost to ensure that all items sold are of the highest quality. However, should you have a concern about a faulty or damaged item, please email us at online@sorella-lingerie.com within 7 days after you received the item. 

PROBLEM WITH ORDER

If the product received does not correlate with the product you ordered, please email us at online@sorella-lingerie.com within 7 days of receiving the product, so that we can urgently review the matter for you and re-ship to you the correct product!

REFUND POLICY

Should a refund be given due to our inability to fulfill an order, the refund amount will be credited back in to the credit card used to make the original purchase. Dependent on your bank, it may take a business day or two for the refund to be reflected in your statements.