Shipping Policy
** International Shipping Resumed from 29th July 2021 **
* Post COVID-19 Circuit Breaker.
All our retail stores are opened with safe distancing measures in place.
As we are experiencing high volume of online orders, there will be a slight delay in the shipping and delivery of your order. We apologize for any inconvenience caused.
SHIPPING RATES
Local Shipping (Singapore)
|
|
RATE |
DELIVERY TIME |
TRACKING |
|
Standard Delivery |
$3.50 |
2 to 5 working days |
Yes |
|
Standard Delivery |
FREE with min $50 nett |
2 to 5 working days |
Yes |
Local shipping below $50 nett - $3.50
Local shipping above $50 nett - FREE
International Shipping with tracking via DHL INTERNATIONAL EXPRESS
|
DESTINATION |
RATE |
DELIVERY TIME |
|
Malaysia |
Rates calculate on checkout |
2 to 7 working days |
|
Arab Emirates, Australia, Brunei, China, |
Rates calculate on checkout |
5 to 10 working days |
|
Austria, Belgium, Canada, Denmark, |
Rates calculate on checkout |
7 to 14 working days |
* All prices in SGD Singapore dollars
* At this moment, we only ship to selected countries.
SHIPPING TIME
Orders will be processed for shipping within 1 – 5 working days.
During peak seasons such as sitewide discounts or sales events, order processing may take longer.
Please allow another 1 – 5 business days for your parcel to reach you.
TRACK YOUR PARCEL
Once your order has been processed, a confirmation email with the order details and tracking information will be sent to you.
Once your parcel is marked as shipped, we will send out a shipping confirmation email with a link and tracking number for your tracking purposes.
You can also track you parcel via J&T tracking page with the tracking number provided in the confirmation email.
PACKAGING
All our orders are packed in either craft boxes lined with wrapping tissue paper or poly mailer bags.
Self-collection in stores is currently not available.
OUR SHIPPING PARTNER
Local Delivery - We have partnered with J&T for our last mile delivery. You may visit J&T tracking page to track your parcel with the tracking number provided in the confirmation email.
INTERNATIONAL SHIPPING - DHL INTERNATIONAL EXPRESS
SPECIAL INSTRUCTIONS / REQUEST
We are unable to accept special requests pertaining to delivery on a specific day, date, time or location. We are also unable to call before or upon delivery.