We process orders quickly, so we’ll do our very best to help you with any changes in your order as long as the order has not been picked up by the courier company. Send us a email as soon as possible at firstname.lastname@example.org
We do our best to pack your orders as soon as we get them to ensure that it is processed and delivered promptly. This means that we will be unable to amend or cancel any orders after confirmation.
You should receive a confirmation that your order has been shipped out with the tracking details:
Status 'fulfilled' simply means your order has been packed by our warehouse team and it's currently on the way to you.
You will receive a shipping confirmation shortly after detailing your tracking information.
If your order has remained unfulfilled for more than 3 business days, please contact us with your order number and we will reply as soon as possible.
Orders once received will be process quickly. You should receive the package within 3 to 4 business days.
You would need to show us the order confirmation email for the items that you are collecting.
Yes, however they would need to bring along the proof of receipt for the items that is to be collected.
We strongly encourage that you collect your own items as we are not liable for any loss of item.
Returns & Exchanges
Due to hygiene reasons, returns and exchanges will not be accepted for all panties sold online. For other products, we will allow exchanges within 7 days at our shops.
We urge you to refer to our Sorella Singapore size chart to determine your best-fit size before making your purchases.
We do our utmost to ensure that all items sold are of the highest quality. However, should you have a concern about a faulty or damaged item, please email us email@example.com, so that we can urgently review the matter for you!
If the product received does not correlate with the product you ordered, please email us firstname.lastname@example.org 7 days of receiving the product, so that we can urgently review the matter for you and re-ship to you the correct product!
Should a refund be given due to our inability to fulfill an order, the refund amount will be credited back in to the credit card used to make the original purchase. Dependent on your bank, it may take a business day or two for the refund to be reflected in your statements.